We accept product returns under the following conditions:

• Products must be returned within 30 days of the date of purchase.
• Items must be in their original condition, unused, and in their original packaging.
• Proof of purchase (such as a receipt or order confirmation) must be provided.

To initiate a return, please follow these steps:

1. Contact our customer service at [email address/customer service] to obtain a return authorization and detailed instructions.
2. Carefully pack the product in its original packaging with all accessories and documents included.
3. Ship the package to the address provided by our customer service. Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 days.

We only replace items that are defective or damaged. If you need to exchange an item for the same product, send us an email at contact@reveilexpress.com.

The following items cannot be returned or exchanged:

• Gift cards
• Sale or promotional products
• Customized or made-to-measure products

If you receive a defective or incorrect product, please contact us immediately at [email address/customer service] with details of the product and the problem encountered. We will provide you with instructions on how to return or exchange the product at no additional cost.

For any questions or requests for assistance regarding our return policy, please contact our customer service at contact@reveilexpress.com. We thank you for your trust and loyalty. Your satisfaction is our priority.