At Réveil Express©, we are committed to providing you with high-quality products and a satisfying online shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully for the conditions and procedures for returns and refunds.

In accordance with current legislation, you have 30 days from receipt of your order to exercise your right of withdrawal without having to provide reasons or pay penalties. To exercise this right, please notify us of your decision by email at contact@reveilexpress.com. You can use the withdrawal form available on our site or any other document clearly indicating your wish to withdraw.

Products must be returned in their original condition, unused, undamaged, and in their original packaging, accompanied by all accessories and documents provided. Returned products must be in resalable condition. Return costs are the responsibility of the Customer, unless the product is defective or does not comply with the order.

To return a product, please follow these steps:

1. Contact our customer service at contact@reveilexpress.com to obtain a return authorization and detailed instructions.
2. Carefully pack the product in its original packaging with all accessories and documents.
3. Ship the product to the address provided to you by our customer service.

Once the products have been returned and checked, we will refund the full amount of the order, including the initial delivery costs, within 30 days of receipt of the return. The refund will be made via the same payment method used when ordering.
In the event of a reduction in the value of the product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the product, a discount may be applied.

If you receive a defective product or one that does not match your order, please contact us immediately at contact@reveilexpress.com with a detailed description of the problem and, if possible, photos of the product. We will then provide you with instructions on how to proceed.

Certain types of products cannot be returned for reasons of hygiene or health protection, such as:

• Opened and used products.
• Personalized or custom-made products.
• Products on sale or on promotion.

These exceptions will be clearly indicated on the relevant product page.

You can cancel your order as long as it has not been shipped. To cancel your order, please contact us as soon as possible at contact@reveilexpress.com. If the order has already been shipped, you will need to follow the return procedure once you receive the product.

For any questions regarding your return or claim, please contact us at contact@reveilexpress.com. We will endeavor to respond to your requests as quickly as possible and offer you a satisfactory solution.

If you have any questions regarding our refund policy or the return procedure, please do not hesitate to contact us at contact@reveilexpress.com.
We thank you for your trust and loyalty. At Réveil Express©, our priority is to offer you a secure, transparent and pleasant online shopping experience.